DOCUMENTS & IMAGING FIELD SERVICE MANAGEMENT SOFTWARE

WANT TO DO MORE THAN PRINT?

Companies that sell, repair and maintain printers, copiers, scanners and other document management devices are in a state of flux. But the flux is what makes them uniquely placed to become a key service provider for the workplace. What do they need to make that happen? Superior service management technology.

Some Relevant Articles from Our Knowledge Base

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The rise of seat-based billing in managed print

5 office printing trends for 2019 that MPS providers can take advantage of

MPS PROVIDERS TELL US:

In addition to 30+ years' expertise delivering office print software, our team has worked with world-leading print companies like Xerox and Kyocera. We know our stuff.

“WE NEED TO REDUCE OUR TONER COSTS.”

Our software ensures that toner cartridges are delivered ‘just in time’ by automatically calculating the ideal time for cartridge replacement. This keeps the amount of toner you send to the bare minimum and eliminates wastage by stopping customers from throwing away still-usable cartridges.

“WE NEED TO CUT OUT PAPERWORK.”

All the data you need can be inputted into or generated by our systems, including service contracts, asset lists, worksheets, timesheets, quotes and invoices. Service personnel can access the data they need when they need it, whether they’re in the field or the office. We can also provide interfaces with your existing systems for a seamless flow of information.

“WE NEED TO BOOST ACCURACY.”

Our fully automated workflows cut out time-consuming administrative and manual tasks that are vulnerable to human error, such as duplicate data entry and handwritten forms.

“WE NEED TO SPEED UP BILLING.”

Our software collects meter readings remotely and generates invoices automatically according to the terms and conditions of the contract. This reduces billing time from days to minutes.

“WE NEED TO REDUCE SHIPMENT COSTS.”

Our software automatically combines shipments when consumables are required for the same or multiple devices at the same location, making delivery processes more efficient.

“WE NEED TO IMPROVE OUR PROFITABILITY.”

Our extensive reporting and easy-to-use business intelligence tools allow you to make ongoing profitability calculations by comparing costs and revenues per machine, customer and contract. This drives more strategic decisions about how to move your business forwards.

“WE NEED TO ADD VALUE TO OUR SERVICES.”

Our software will improve and optimise your reactive and predictive maintenance processes, consumable fulfilment, service contract management and billing through powerful process automation and Internet of Things (IoT) capabilities. This empowers your teams to deliver an enhanced service to your customers and drastically reduce the chance of machine downtime.

“WE NEED TO EXPAND OUR SERVICES.”

Investing in our software will provide you with a solid foundation for capitalising on new trends and technologies such as security, mobility, telecommunications and managed IT. This will allow you to evolve from a provider of print to a provider of everything people need in the office.

IT'S TIME TO TRY SOMETHING NEW

The office copy/print industry has changed. Like many industries, it’s been impacted by the shift to selling everything as a service and the increasing demands and expectations of modern customers. Print resellers are relying more and more on managed print services (MPS) offerings instead of traditional product-based sales.

But MPS has reached its peak. It’s become commoditised and print volumes are continuing to decline. The time has come for print providers to compete in ways they never have before: by changing and expanding upon their core business.

To do this, they need a platform that will revamp their processes and get their costs under control. More importantly they need a platform that enables them to add new strings to their bow.

THAT'S WHERE ASOLVI COMES IN.

Industry case studies

MOVE BEYOND MPS WITH OUR TOOLS

With Asolvi, you get the benefits of three decades of experience in the office print industry. You get software with functionality specially designed for providers of managed print and document services. More importantly, you get general service management functionality that will fully support you as you branch into new areas.

SMART TONER MANAGEMENT

Our software cuts toner wastage and excessive shipments by ensuring that cartridges are only sent out when absolutely necessary. It also makes your consumable fulfilment processes more cost-effective by combining shipments when several toners are required at the same location.

PREDICTIVE MAINTENANCE OF MIF

Our software can receive and process telemetry remotely from your machines in the field (MIF), including toner levels, number of prints, number of running hours, parts status and lifespan. This empowers you to address issues before they become problems, fuelling a more proactive and predictive approach to maintenance and more uptime for customers.

AUTOMATED METER READING & INVOICING

Meter readings are collected remotely and invoices generated automatically based on the terms of the service contract. This eliminates paperwork, reduces invoicing time from days to minutes, and leaves no scope for error.

INTEGRATION

Our software can be integrated with various additional platforms and used to manage services you may be looking to offer, or are already. We also integrate with various ERP and CRM systems for a seamless flow of information across your business and better cooperation between departments.

ASSET MANAGEMENT

All assets are centralised in our systems so that everything in your fleet is visible, and new assets such as PCs, servers and other network devices are easy to add.

MPS PERFORMANCE MANAGEMENT

We offer a specialist MPS business intelligence platform that allows you to track and visualise your KPIs, establish new ones, and empower better and more profitable decisions about your document management operation.

TASK PLANNING & SCHEDULING

Sophisticated task planning and scheduling solutions allow dispatchers to create and allocate jobs quickly and easily. Planning modes, time slot flexibility, default job duration times and a user-friendly resource management interface streamline the planning process. Our scheduling tools automatically select engineers based on availability, location, skill set and other variables, saving time and hassle for dispatchers.

HELPDESK FUNCTIONALITY

Our helpdesk functionality makes logging and managing support calls and customer enquiries easy, efficient and convenient for both you and your customer. This is thanks to centralised customer, contract and machine data, integrated service modules, and a sophisticated system of automated reminders, priority alerts and job status updates.

ENTERPRISE MOBILITY FOR FIELD ENGINEERS

Platform-independent mobile solutions allow for a truly paperless workflow and live communication between field engineers and the back office. Engineers receive and complete jobs electronically, in real time, eliminating paperwork-based delays and accelerating service-to-cash cycles. Onsite stock checking and parts ordering shorten spare parts delivery times as well as onsite visiting times.

CUSTOMER SELF-SERVICE

Customer self-service web portals offer 360° visibility of job status, order placement, meter reporting and service history. This gives customers more control over their copy/print and office needs and more transparency of the service they’re receiving.

DIGITAL TRANSFORMATION

MPS is recognised as a key enabler of digital transformation for end-user organisations. By digitally transforming your MPS service operation through Asolvi’s automation, integration and IoT technology, you enhance your credibility as a trusted digital transformation partner and facilitator of workplace improvement.

DIVERSIFICATION

Asolvi’s wide scope for integration and asset management efficiency makes it easy to explore new requirements for IT services, document security, mobility and other office solutions. This will empower you to become a key service provider for the office.

MPS BEST PRACTICE ADVICE

We have print & document management specialists who can check your operation against best practice and advise you on becoming more competitive. For example, you might already be using an MPS solution, but it isn’t facilitating the growth and diversification you want to achieve. Call us and we’ll help.