Field Service Management (FSM) software centralises, automates and streamlines company resources, whether on-site or at remote customer locations. It empowers companies to provide a more efficient and reliable service—boosting customer satisfaction and client retention levels. FSM software can also provide the framework to deliver more accurate and timely billing, precise SLA and KPI tracking and assist with ISO, GDPR and industry-specific compliance.
FSM software supports staff and management across an entire company. But it is particularly beneficial to engineers or field operatives, accounts teams and customer service agents. It improves the efficiency these of workers by automating some of their most routine, repetitive and mundane tasks. This reduces the chances of error and helps them bring even more value to the business.
Here are the top 10 benefits of using Field Service Management (FSM) software:
Automation: Do More, With Less
Your people are valuable. Give them the time to work where they add most value for your clients.
Resource Optimisation: Optimise Your Time
Get the right engineer, to the right job, with the right equipment, at the right time.
Co-ordination: Improve Invisibility
Remove information silo’s and ensure people can access all relevant customer data
Responsiveness: Increase Customer Satisfaction
Customers expect effective communication and professional, timely responses.
Efficiency: Do More With Less
Do it once, do it right, do it over again!
Accuracy: Enhance Consistency
You can’t manage, what you can’t measure.
Oversight/Compliance: Reduce Risk
Customers demand more, competitors are everywhere, ensure you can meet your client's expectation and your industry’s regulatory requirements.
Usability:
Users will embrace solutions that make their job easier, but resist adopting practices that appear ‘irrelevant’ to their role.
Scalability:
Don’t be held back by your software. Choose a solution that can deliver on your growth expectations
Flexibility: How You Work Is More Important Than Where You Work
Today, more than ever, your business must be agile. Run your business from anywhere.
