Background
House of Service is a dynamic company with 20 employees and an annual turnover of approximately 70 million SEK. Specialising in business-to-business IT services, the company provides expert solutions for Microsoft 365 and Azure platforms. As the company scaled, their manual administrative processes began to create bottlenecks, threatening to stifle growth.
Challenge
Before implementing Evatic, House of Service struggled with managing multiple data sources and manual invoicing. Per Norrbacka, Finance Manager at House of Service, noted that human error often led to discrepancies in financial reporting, resulting in lost revenue. The increasing complexity of handling financial and administrative tasks with outdated methods was a major roadblock to the company’s continued success. Additionally, manual processes required significant time investment, with invoicing for meter readings taking 4-5 days each month.
Solution: Automating Efficiency with Evatic
To address these issues, House of Service chose Evatic for its strong API capabilities and ability to automate financial invoicing. The system provided comprehensive license management, allowing for seamless integration with existing platforms. Key features that attracted House of Service included:
- API Integration: Facilitating automatic data transfer between systems.
- Contract Management: Streamlining the contract generation and tracking process.
- Invoice Automation: Ensuring accurate and timely billing.
While the implementation process presented some initial hurdles, the responsive support from Evatic's team ensured a smooth transition. The staff underwent thorough training, with team members highlighting the expertise of trainers like Bjørn Inge and Mikael, who provided valuable assistance throughout the configuration process.
Quote: "The team we had, especially Bjørn Inge and Mikael, are really high-knowledged at the system. They are quick to respond, easy to work with, and understand quickly what you mean. It has been incredibly impressive and smooth in many ways. While we encountered many challenges in building up the system with APIs and other areas, [they] have solved everything very well." - Per Norrbacka, Finance Manager
Results: A New Era of Accuracy and Productivity
Since integrating Evatic, House of Service has experienced a significant improvement in daily operations.
- Impact on Business Operations: Evatic has dramatically enhanced the accuracy of invoicing and the efficiency of administrative processes. The time spent on license billing has decreased significantly, with Azure consumption invoicing now taking only about 10 minutes.
- Employee Productivity and Satisfaction: There has been a notable increase in productivity and satisfaction among employees, particularly in the finance and sales departments. Reliable reporting has allowed teams to focus on higher-value tasks rather than being bogged down by manual errors.
Future Plans: Expanding Capabilities for Greater Flexibility
House of Service is highly satisfied with the benefits Evatic has brought to their business, giving it a 5 out of 5 rating.
Quote: "The only thing we regret is that we didn’t implement Evatic earlier." – Per Norrbacka, Finance Manager, House of Service
Looking forward, House of Service plans to position Evatic as its main ERP system, serving as a central platform that connects and integrates with other software solutions. This will further streamline operations, enhance access to valuable insights, and support better decision-making for continued growth.
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