Introduction
In the competitive field of tech installation and maintenance, SCS Technologies stands out as a success story of growth and innovation. Under the leadership of Managing Director Mark Kenyon, this UK-based company have expanded from a one-person operation to a multi-disciplinary team of 60 employees over the last 33 years. A significant factor in their impressive growth, including 7 years of consistent 10-20% increase in turnover, is their 20-year strategic partnership with Asolvi's field service management solution, Tesseract. This case study explores SCS Technologies' journey with Tesseract, highlighting how this partnership has been instrumental in their expansion and operational efficiency.
Challenges and Growth
SCS Technologies, like many expanding businesses, have faced an increasing challenge in sourcing skilled engineers across the UK. As demand for their services grew, the need for an efficient system to maximise engineer productivity became critical. The company, an early adopter of technology, recognised the potential of Tesseract to streamline their operations. However, as is often the case after many years of expansion and evolution within a business they realised they were not leveraging the full capabilities of the software, particularly in areas like contract management and warehouse optimisation.
Strategic Optimisation with Tesseract
The turning point for SCS Technologies came when they decided to re-evaluate their use of Tesseract. Engaging with an Asolvi consultant, they embarked on a ten-day deep dive to optimise every aspect of their business operations. This process led to significant improvements in warehouse management, stock control, and the automation of back-office functions.
This structured process saw Tesseract evolve from a basic operational tool into a principal component of SCS Technologies' business strategy. It now functions as their ‘single source of truth’ database and has become a unique selling proposition (USP) for SCS in an increasingly competitive market. The software's capabilities in monitoring calls, managing stock, and automating reporting processes have become key differentiators for the company.
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"The automation and efficiency Tesseract brings to our operations are like having an extra team member dedicated to ensuring our processes run smoothly."
Mark Kenyon, Managing Director of SCS Technologies
Operational Improvements and Benefits
With Tesseract, SCS Technologies has seen substantial improvements in various areas:
- Automated Reporting: The ability to generate accurate, automated reports has streamlined client communication and operational transparency.
- Comprehensive Management: From quotes and purchasing to stock control, engineer scheduling, invoicing, and maintenance, Tesseract serves as an all-in-one solution.
- Enhanced Efficiency: Automation features like reports have significantly improved operational efficiency, acting like a virtual assistant for the team.
- Resource Allocation: The system has enabled smarter deployment of engineers and reduced stock levels through automated management.
- Data-Driven Insights: Tesseract's data analysis tools provide valuable insights into service calls, sales orders, and customer trends, aiding in strategic decision-making.
Conclusion
SCS Technologies' 20-year journey with Tesseract is a testament to the power of technology in transforming business operations. By fully embracing and optimising Tesseract's capabilities, they have not only streamlined their internal processes but also enhanced their value proposition to clients. This strategic partnership with Asolvi has positioned SCS Technologies at the forefront of their industry, ready to tackle future challenges and continue their growth trajectory.
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