This week we asked Mr Olaf Isfort — CEO of our long-standing German customer IBS Bürosysteme — if he could name 2 main benefits of using Evatic to manage his company’s service operation. He said he could easily name 10.
IBS Bürosysteme is an IT and document management services provider that implemented Evatic 9 years ago and never looked back. Despite mentioning 10 significant advantages of using the system, we asked Mr Isfort if he could elaborate on the 3 that were most significant.
Evatic Consumable and Meter Management (ECMM) is a machine-to-machine solution that boosts profitability, cuts out wasted toner and streamlines processing. ECMM is seamlessly integrated with IBS Bürosysteme’s fleet management system and directly processes data from all the printers and copiers in the fleet, generating invoices and consumable replacements automatically. This cuts out 45 hours a month of manual tasks and generates an annual saving of €24,300 for IBS Bürosysteme.
Evatic offers sophisticated scheduling functionality and automated service ticket creation, along with a specially designed Evatic Mobile Service app for field engineers. These features combined have saved IBS Bürosysteme 30 minutes of manual and paper-driven activities on each and every service project. Since IBS Bürosysteme’s 12 field engineers undertake about 40 jobs each day, time saved per day is in the region of 20 hours, making an impressive annual saving of €216,000.
Evatic’s user-friendly dashboards have provided IBS Bürosysteme with the ability to keep a closer eye on its profitability (contract, machine and customer), performance (service and toner management) and customer satisfaction (meeting SLA requirements and reducing repeat service visits).
To know more about what Evatic can do for your business, please send us an email at firstname.lastname@example.org.