Field Service Industry Insight Articles

With 30+ years of experience creating tools for customers in numerous industries, Asolvi has learned a lot about providing excellent service in the field and managing operations. These Industry Insight articles help share our experience and best practices.

Digitalisation - digital transformation - is the next business accelerator in the office print industry, affecting how service management systems are used and how products and services are delivered.
Die Digitalisierung ist der nächste Business Accelerator in der Office Print Industrie, der sich auf die Art und Weise auswirkt, wie Service-Management-Systeme genutzt und Produkte und Dienstleistungen bereitgestellt werden.
Die Herausforderung der digitalen Transformierung und die damit verbundenen Sicherheitsfragen - Branchenexperten berichten, wie die Office Print Industrie damit umgeht.
Die globale Marke Xerox wandte sich an Asolvi als Marktführer für MPS-Lösungen, um einen nahtlosen Datenstrom zwischen Evatic und Xerox Intelligent Workplace Services (Besser bekannt als XSM und XPPS bei den Xerox-Servicepartnern) zu entwickeln, der in ganz Europa und darüber hinaus eingeführt wird.
Wir bei Asolvi sind stets auf der Suche nach Möglichkeiten, unsere Kunden besser zu unterstützen, und nutzen daher das von Zendesk bereitgestellte Asolvi-Kundenportal. Diese Plattform, wird für alle unsere Asolvi-Produkte verwendet und bietet viele Vorteile gegenüber unseren vorherigen Support-Lösungen.
Asolvi ist ein europäischer Anbieter von Softwarelösungen, der die neueste Technologie einsetzt, um das Außendienstmanagement zu vereinfachen.
In Mai 2019 hatten wir einen großartigen Kundenerlebnis Event in Deidesheim, zudem wir unsere Schlüsselkunden aus der Umgebung der Weinstraße eingeladen haben.Die Schwerpunktthemen waren:Sinkende Klickpreise, sinkende Druckvolumen,Wie kann ich dennoch profitabler werden? Wie machen Andere? Wo sind die Quick Wins?
Consolidation remains a theme at every level of the documents and imaging industry, from manufacturers through to wholesalers, resellers and software providers. All roads point to a smaller industry with fewer people in it. Now the race is on to find out who those people will be.
When a piece of equipment goes wrong, what’s the first thing you do? Contact your supplier and ask them to fix it? Or Google it and try and fix it yourself?
You’ve decided to invest in mobile technology for your field engineers. Now it’s time to choose the hardware. Implementing an enterprise mobility solution is all about making your engineers more productive and efficient. That means the hardware you choose has to be something they can and will use more effectively than whatever you had in place before.
How offices buy print is changing. Print-as-a-service is rising, particularly among small and medium-sized businesses (SMBs). With these changing preferences comes real opportunity for managed print services (MPS) providers to increase their revenue and grow their business.
Many companies view the purchase of fire safety and security systems as a necessary evil. Legally and practically, they have to have them. This is by and large because fire and security systems focus on intangibles. Their achievements are mostly invisible, their success measured by the absence of incidents. Research shows that buyers have difficulty seeing the value that fire and security solutions bring to their company and providers have difficulty communicating it.
It’s becoming clear than millennials have different needs and expectations from the previous generation. They are ambitious, tech-savvy, health-conscious and demand a great work/life balance. They’re really into their coffee too.
The rise of seat-based billing in managed print
Managed print services (MPS) emerged to help deal with the commoditisation of the supplies business and injected new blood into a struggling industry. Years later, MPS itself has become a commodity and, once again, office print providers are looking for new ways of doing things. This article looks at the rise of seat-based billing and how it could facilitate a new wave of innovation that will help providers transcend beyond print.
Office print vendors are facing a sink-or-swim scenario, as a digital disruption wave is about to crash onto industry shores. This is according to a new study by Quocirca, which quizzed 575 organisations of all sizes across Europe and the US about the future of the office print market.
Technology is taking over the office. That much we know. Most of what goes on in the office of the future is likely to be digitised. Where does that leave printing and paper? Probably not where you think…
Something’s eating all our chain restaurants. This is most evident in the UK and the US, where the appetite for chains has been dwindling fast. More than 600 chain restaurants closed in the US in 2018, with commentators describing it as a “restaurant apocalypse”.
Enterprise mobility is going mainstream in all industries. Working remotely on mobile devices somewhere other than the office is rapidly becoming the new normal.
A lot of companies are reluctant to invest in new business software because of fears and anxieties about implementation. They are concerned about processes being disrupted, data being lost, parts of the software not working as they should, service teams not adjusting or adapting properly to the new way of working, or the whole project failing. To counter this, software providers (including us) are always looking for ways of making the deployment process quicker, easier and more effective for everyone involved.
Contract management has a reputation for being ‘unsexy’. The cloud, optimised planning and scheduling, and mobility in the field all seem more exciting to talk about. The thing is, contract management underpins everything. It’s your starting point, your foundation. And like any foundation, you can’t really build anything without it.
Sometimes we barely notice them. The fixers. The men and women who quietly keep society moving by repairing our cars, trains, computers, printers, fire alarms, CCTV, petrol pumps, plumbing systems—the machines that run our lives and our businesses.But the industry of fixing, better known as field service, is changing. Dramatically.
Ingredients are the biggest recurring revenue stream for most office coffee service (OCS) providers. That means their chief concern is encouraging customers to buy more coffee.
Careful and thorough maintenance of property security systems, such as intruder alarms, access control and video surveillance, has always been extremely important. If a building’s security fails, the safety of people, assets, operations and data is compromised and the consequences can be devastating.
Earlier this year, managed print services (MPS) providers got a wake-up call in the shape of Quocirca’s Global Print 2025 study. It alerted them to the fact that they are about to overtake printer manufacturers as the biggest influencers in the market, having the deepest relationship with end-user organisations. It also predicted that to do so successfully, MPS providers have to be innovative, software-centric and embracing of open partnerships.
Field service organisations understand that because of rapid technological change and increasing demand for better service they need to keep up — or else get buried by their competitors. As a result they are racing to implement new technologies and business models that aim to maximise productivity, improve business-wide sharing of knowledge, and deepen customer relationships.
Why aren’t people buying your service contracts? Is it that they’re too expensive? Or is the real reason that they’re not valuable enough?
How do you know whether the software you buy for your business is worth the money? Here’s a clue: it’s not just what you pay for it. It’s an easy mistake to make, and lots of service providers still make it. When trying to understand the value of a software solution, they calculate the total cost of ownership (TCO). It includes the purchase/rental cost, operating costs, maintenance costs, upgrade costs, and other indirect costs.
The future of field service management is happening right before our eyes, and it’s being led by the Internet of Things. The Internet of Things, or IoT, is a network of physical objects that can connect to each other over the internet. Once connected, they’re able to talk to us, to applications, and to each other.
In an industry that is already undergoing rapid change, a shift in influence is occurring. Traditionally printer/copier manufacturers were the biggest influencers in the market, having the deepest relationship with most end-user organisations. Quocirca’s Global Print 2025 study predicts that service providers — including managed print services (MPS) providers and IT services providers who also offer MPS — are expected to lead that relationship by 2025. The study goes on to predict that the most successful players will be those that are innovative, software-centric and embracing of open partnerships.
Sales and profits are great, but cash is what really matters. Cash flow problems can put strain on day-to-day operations, stop you capitalising on growth opportunities and ultimately make your job much more stressful than it needs to be. This is why taking control of your business’s service-to-cash cycle is vital.
Do you feel like you’re drowning? For many small and medium-sized enterprises (SMEs) in the office print and document management industry, the answer is yes. We discuss four of the most common problems it this article.
In the field service industry, automation is about making customers happier and service operations more effective. It allows companies to take on more work and deliver better, more reliable service that keeps customers coming back. As such, automation presents companies with an irresistible opportunity to increase their profitability.