“We have changed our way of working after we got Evatic. Now we can evaluate the efficiency related to teams of technicians and make profitability analysis on a whole other level than before. The system is seamlessly integrated with our finance system, and the reporting opportunities are so great that we can use the statistical tools actively when working with our corporate strategies.“
Services to coffee and vending machines are done in the most efficient way by using Evatic Service software with the complete handling of sales, logistics, SLAs, field service and invoicing. Providing service to ever demanding customers requires an innovative well-structured system to cover all your service processes from call to cash.
Evatic Service contains all the functionality that enables you to give your customers the best service they may expect.
- Customers demand flexible contracts where they are able to make a choice of level of required service level.
- Lack of overall information about service performance, profitability of contracts and machines.
- An increasing number of customers require paying per usage where rent, service and ingredients are included, changing the method of contracting and invoicing.
- Reducing the stock keeping of ingredients by predicting the usage more effectively and more accurately.
- Increasing numbers and varieties of recipes processed by software in the coffee machines, requires extended skills from service engineers.
- Maintaining the level of profitability by monitoring and servicing the machines remotely.
The benefits with Evatic solutions
- Evatic gives you a direct insight into the profit and loss of a machine or contract.
- Generate service contracts and installation jobs right after the confirmation of the sales order.
- Plan and assign technicians to service jobs and be able to locate and follow their route on Evatic Maps.
- With Evatic you have the most flexible contract management system where you can define a variety of calculation and invoicing methods and assign these to pool contracts, allowing to define a pay per cup contract.
- With our sophisticated M2M solution connected assets can generate service calls, induce meter reading and supervise the level of ingredients.
- Quick Order functionality allowing to define models with a standard setup of parts, accessories and ingredients so you or your customer (through the Evatic WebPortal) can order the right articles directly.
- Evatic Mobile field service System (EMS) is available for Android and iOS enabling you to use the latest and most sophisticated mobile devices.