How can a semi-automatic planning system work for you?
The main purpose of a planning system is to plan and assign a specific job to the right resource (technician) and make sure that the timeframe for completing the job is within the SLA agreement. Besides that, the technician also needs to be able to do this in the most efficient way.
A technician needs to be skilled, have the required parts available and has to drive to the job location using the most efficient route to avoid wasting too much time for driving.
Ultimately, it’s all about money. The more service jobs one single technician can do per day, the fewer technicians are needed.
There is a semi-automatic way in Evatic’s planning system that assists the planner. The challenge is to assign incidents, break-fixes, repairs and maintenance jobs to the appropriate available technician with the required competence and the needed parts in his autostock, and who also is also in the proximity of the job location. A lot of criteria for the planner to deal with…
For this task Evatic’s planning system, in combination with Evatic’s Map system, will assist the planner.
See below a few screenshots of Evatic’s planning system. If you want to learn more about (semi) automatic planning in Evatic, please fill out the form on this page and send it .
Screenshot 1: When all default criteria has been entered into the Evatic system like Contract, Customer, Machine
The second step in planning is to look at the availability of a spare part in the total stock system. If not available then Evatic will show that and put the job in the service workflow tree “wait for parts”
When the parts are ordered and received, the job will be put available for planning in the appropriate service workflow tree.
And the assignment to a technician can be done, if not already done before.
If no parts are needed or there is stock available then the automatic assignment to the right qualified technician is initiated and he/she will receive the job automatically on their mobile device depending on the timetable settings to assign jobs a certain pre-set time prior to start. For example, the technician will receive the job on the mobile device
The third step is planning the route for the technician using Evatic Map. The route is planned in the order of jobs sent to him/her based on priorities, area-codes (with range of postal codes) and starting position of the technician.
The planner can change the route of jobs directly on the Evatic Map system and the technician will be notified immediately. The planner is also able to assign the job from one technician to another by simply dragging and dropping the job on the respective technician on the Evatic Map screen. The technicians will be notified immediately.
The planner is also able to see where the technician currently is at with a time gap of 1 minute.
Webinar Evatic’s Planning system English speaking on July 1st from 15.30 – 16.00 / German speaking on July 2nd from 15.00 -15.30
There are many features in the Evatic planning and Map system. Our 30 minute webinar regarding Evatic’s planning and Map system will show you the possibilities of planning in Evatic.
To take part in this webinar please click on the link here to register or send a request email to email@example.com / firstname.lastname@example.org
After registration you will receive an email which gives you the link to the webinar and a password to join.