Asolvi helps foodservice equipment providers meet the demands of an industry where tastes are changing.
Professional kitchens want new, better equipment that they can rely on to deliver excellent service to increasingly selective diners.
Asolvi software empowers you to move from a reactive to a proactive service model, delighting customers with improved levels of uptime.
For decades Asolvi has served up superior service management to companies that sell and maintain cookers, chillers, warewashing and disinfection technology, drinks dispensers and other professional kitchen equipment. Our software helps you deliver an enhanced service to your customers so that they can deliver an enhanced service to theirs.
All service contracts and professional kitchen assets are housed in a centralised database and fully integrated with the rest of the system. Warranty expiration alerts and contract renewal reminders are automatically generated so that salespeople can renew and upsell new contracts with plenty of notice, maximising profitability. Centralised data powers the automation of routine tasks across all stages of the service chain, from invoicing to reporting to preventative maintenance management.
Preventative maintenance visits are inputted automatically into a live diary so that they can be planned, allocated and agreed in advance. Easier-to-manage preventative maintenance allows you to keep your customers’ kitchen equipment running at optimal efficiency. Full visibility of assets together with automated response time alerts allow service teams to maintain service levels and comply more easily with SLAs. Fully integrated stock management tools ensure that engineers have the parts they need when they need them, boosting first-time fix rates and customer satisfaction.
Our software can integrate with IoT telemetry systems and receive maintenance data instantly from smart kitchen equipment. As a result you can switch to a predictive maintenance model and remedy issues remotely before machines go down. This allows you to make your service contracts more appealing by promising increased levels of guaranteed equipment uptime.
We offer assisted and automated scheduling options. Our assisted scheduling software will produce lists of the best engineers for a job based on geography, skill set, availability and other factors, so that your dispatchers can allocate engineers in a more optimal and efficient fashion. Our automated scheduling software does everything for you, automatically allocating all outstanding jobs to the most appropriate engineers without any manual intervention.
Job and service contract costings are automatically calculated and invoices are pre-loaded with all relevant figures and customer data, ready to be submitted. Countless standard reports are available and instantly accessible by those that need them. These reports are easily tweaked according to industry and company needs and generated automatically, saving staff from having to trawl through databases.
Engineers have all the information they need about a job, a customer and an asset in one place on their mobile devices. They’re able to write service reports and sign off jobs electronically, in real time, using our platform-independent mobile software. They no longer need to rely on paperwork or phone calls to the office, streamlining their workflows and maximising in-the-field productive time.
Creating and agreeing quotes for parts, service contracts and ad hoc works is simple and fast. Once quotes are accepted, they are converted automatically into ready-made service contracts and/or fed through to our job management module so that your service teams can plan and schedule the work. Sales actions are logged in one place, harmonising your sales and service activities and enabling salespeople to be fully informed when pursuing leads.
Logging and processing service requests is quick and easy with our helpdesk software. Our customer self-service web portal is even better, reducing calls to the helpdesk and giving customers more transparency and more control over their service provision.