Response times and first-time fix rates are at an all-time high for kitchen equipment giant Welbilt. The integration of their data and processes using field service management technology from Asolvi has eliminated copious manual and error-prone interventions. This, in turn, has enabled them to refocus their energies on more important things, like their customers and commitment to innovation.
For this case study we interviewed Olaf Isfort, CEO of IBS Bürosysteme. We talked about how and why his company decided to implement Evatic, and how things have changed for the company since Evatic went live.