Explore New Features from Evatic Version 9: Elevating Service Management to the Next Level

We’ve introduced new features to Evatic Version 9, further enhancing our service and contract management system.

Evatic is a flexible and multi-functional service management system that supports critical business processes at each stage of the customer journey — including contract administration, invoicing, field service, help desk, installation, stock, reporting, and after-sales service. Evatic is the leading field service ERP system used in various industries across Europe. 

Our latest release delivers significant enhancements to improve first-time fix rates, boost customer satisfaction, and optimise planning. We've introduced a new, intuitive user interface, along with a new improved map module, a simplified search engine, and the groundbreaking launch of our AI-driven knowledge base, Evatic AI-Smart Support.

With a raft of new features and improvements, Evatic version 9 positions businesses at the forefront of the digital revolution. Here's what's included in the release. 

1. Evatic AI-Smart Support

Harness the power of AI to quickly diagnose and resolve issues remotely. Our AI-powered Knowledge Base converts your technical documents into an intelligent, searchable resource that understands your queries.

Simply describe the problem, and Evatic’s AI-Smart Support feature will immediately identify the relevant solutions in your manuals, offering clear, step-by-step instructions and direct links to the precise information you need –helping your technicians to diagnose and fix problems faster.

2. Remote-First Field Service Workflow

Our marquee addition, the remote-first field service workflow, redefines the way Evatic users interact with their customers and engineers. Key features include the ability to:

• Remotely diagnose issues
• Record the faulty machine
• Direct customers through real-time pointers
• Share information in real-time with other engineers

This powerful, transformative feature streamlines operations by boosting first-time fix rates and customer satisfaction, increasing repair rates, and reducing on-site visits and travel expenses. 

3. Advanced Planner

Evatic's new planner provides a more intuitive and efficient way of allocating tasks. Key features include:

• Allocate multiple tasks at once
• Drag and drop function

These enhancements allow users to save valuable time on menial tasks, ultimately enhancing the user experience. To get a taste of how the new planner can transform day-to-day operations. 

4. Real-Time Maps

Get full visibility and control of your field operations with real-time updates.

• See where your engineers are and how their jobs are progressing instantly.
• Improve routes to cut travel time, lower fuel costs, and speed up response times.
• Use real-time data to enhance accountability and make better decisions on resource allocation.

5. Enhanced UI and UX

Finally, we've modernised Evatic with a state-of-the-art user interface. By incorporating our customers valuable feedback and integrating the latest design trends, we've given Evatic a sleek, modern look and intuitive feel. Explore the new interface in the images below and experience the next generation of service and contract management software.

Watch our guided videos for a closer look. 

Taking contract and service management to new heights

With the latest feature release of Evatic Version 9, we are dedicated to providing businesses with the tools needed to excel in the digital age. We're excited to release these enhancements, and we're confident they'll elevate service management businesses ability to serve their customers in the best possible way.

Why should you consider Evatic Version 9?

Evatic Version 9 offers powerful new features that streamline your operations. It automates backend functions, manages contracts, oversees stock, allocates field engineers, and enhances customer communication. Tailored for industries such as workplace technology, vending machines, medical equipment, industrial equipment, solar, and HVAC, this new upgrade delivers solutions specific to your needs.

Click the link below to learn more.