Technical Consultant

Technical Consultant

  • Field service management software

Technical Consultant

Asolvi seeks an experienced Technical Consultant to play a key role in implementations of the Tesseract Service Centre product. He or she will provide the necessary business process and application consulting, training and documentation to ensure customer success in using Tesseract as a tool to improve overall business performance.

Asolvi supports end-to-end service lifecycle management including customer assets, call handling, parts and repairs, contracts, remote engineer access, customer portals and invoicing. The Tesseract product is SaaS-based and one of the most complete and most connected field service management solutions on the market. Asolvi also enables seamless integration with existing ERP and other 3rd party platforms.

COMPETENCE NEEDS

  • Strong communication abilities, good customer service skills, and the capacity to interact effectively at all levels of a customer’s organisation
  • Experience of implementing field service, ERP or enterprise software solutions
  • Confidence when advising customers, from scoping the solution to implementation and rollout
  • Experience of working with field service management systems or service best-of-breed systems, either as a consultant or a project manager
  • Understanding of the field service and/or aftermarket business
  • Experience of working in IT projects, e.g. leading workshops, writing specifications, configuring applications, conducting training, project management, documentation, etc.

You will be working with a diverse client base and must be nationally and internationally mobile.

Asolvi offers an exciting global workplace with professional, passionate and committed colleagues who focus on creating value for our customers. You will be working with and influencing industry-leading products used by some of the world’s largest companies. You will also be given the opportunity to shape your own work and career through a work environment based on trust and flexibility.

  • This is a full-time job
  • Asolvi offer competitive conditions –
    • Fixed salary
    • Company group pension
    • Car allowance
    • Commission
    • Private healthcare
  • Location: High Wycombe

Applications

CVs should be submitted to Jorgen Nytro at Jorgen.nytro@Asolvi.com

About Asolvi

Asolvi is the leading provider of service management software for small and medium-sized enterprises (SMEs) in the field service industry in Europe.

With nearly 100 years of combined experience developing solutions for a broad array of field service sectors, Asolvi is the supplier of choice for companies seeking greater flexibility, scalability and profitability.

Our three powerful products — Evatic, Tesseract and WinServ — are used in 30 countries by 800 customers, managing thousands of engineers, millions of contracts, and tens of millions of service tasks.

Our mission is to continue creating, developing and honing new functionality and solutions for the largely under-served SME market, through collaboration and close relations with our customers. By understanding the issues, needs and preferences of SMEs, we’re in a prime position to deliver the robust and intelligent solutions that our increasingly service-oriented economy demands.

Asolvi has offices in the UK, Norway, Sweden, Germany, France, Holland and Singapore.