Tesseract service centre software completes the customer care picture for ArjoHuntleigh!
Superlative customer service is of equal importance to high-quality product design and manufacture in maintaining ArjoHuntleigh’s reputation as a world leader in the non-invasive health care market.
A team of 160 field service technicians working from a nationwide spread of service centres, and backed up by 24 technical support staff at the Luton headquarters, gives some idea of the scale of the company’s round-the-clock service activities that are based on a maximum response time of six hours. And it’s an operation that depends on the visibility being provided by the powerful yet easy-to-use functionality of Tesseract’s Service Centre service management system.
Networked across the company’s 13 service depots, the system not only gives Malc Deluce, the company’s service manager, “total visibility of everything that goes on in the field”, but Service Centre also generates high levels of management reporting information and, by definition, management control.
ArjoHuntleigh designs and manufactures a wide range of health care devices – including the recent launch of two innovative mattress support and electrically-powered bed frame systems designed to minimise the morbidity and mortality rates in immobilised and critically ill patients.