• Inova

Project Description

Tesseract’s service centre system – the prescription for Inova TDI’s service success!

Inova Technical Dynamics Inc. (TDI), the specialist provider of biomedical and radiology maintenance services to leading healthcare facilities in the greater Northern Virginia area, is to install Tesseract USA’s browser-based Service Centre service management system to generate savings and efficiency gains in every aspect of its equipment maintenance operation.

According to director Roger Viani: “Not only will Service Centre allow our service engineers to have increased access to current, live data but we will also have improved documentation since our technicians will be directly entering the data into the system. As a result, there will be fewer errors in documentation and billing will therefore improve.”

“The new service software will also generate improved resource utilization since some staff responsibilities will shift. We will see improved workflow and much less replication, as well as less paperwork traffic and increased overall efficiency.”

Providing around 100 care facilities, physician offices and clinics with a range of services, TDI’s operations also embrace four of the hospitals of its parent company, Inova Health System.

“It was the system’s sub-contractor/vendor contract functionality that was most appealing, this addresses a large part of our business, which no other software application did nearly as well as Service Centre.”
Roger Viani, TDI

Providing around 100 care facilities, physician offices and clinics with a range of services, TDI’s operations also embrace four of the hospitals of its parent company, Inova Health System.

With two clinical engineers and around 35 biomedical engineers and radiology service coordinators, TDI’s remote actions are currently recorded by field engineers using a paper-based system. The information is then ‘re-entered’ by administrative staff, using several databases and software applications necessary to complete the required operational and business functions.

After deciding to upgrade the operation, Tesseract’s Service Centre was chosen by TDI because of its comprehensive asset management capability, “where service order entry is so straightforward” says Roger Viani. He continues: “It was the system’s sub-contractor/vendor contract functionality that was most appealing, since this addresses a large part of our business, which no other software application did nearly as well as Service Centre.”

www.inova.org

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