Email Service

[fusion_builder_container background_color=”” background_image=”http://asolvi.com/tesseract//wp-content/uploads/2015/05/Email-Colour1.jpg” background_parallax=”fixed” enable_mobile=”no” parallax_speed=”0.3″ background_repeat=”no-repeat” background_position=”left top” video_url=”” video_aspect_ratio=”16:9″ video_webm=”” video_mp4=”” video_ogv=”” video_preview_image=”” overlay_color=”” video_mute=”yes” video_loop=”yes” fade=”no” border_size=”0px” border_color=”” border_style=”solid” padding_top=”0″ padding_bottom=”0″ padding_left=”” padding_right=”” hundred_percent=”no” equal_height_columns=”no” hide_on_mobile=”no” menu_anchor=”” class=”” id=””][fusion_builder_row][fusion_builder_column type=”1_1″ layout=”1_1″ last=”yes” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” border_position=”all” border_size=”0px” border_color=”” border_style=”solid” padding=”” margin_top=”” margin_bottom=”0px” animation_type=”0″ animation_direction=”down” animation_speed=”0.1″ class=”” id=”” min_height=”” hover_type=”none” link=””][layerslider id=”11″ /][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container][fusion_builder_container background_color=”” background_image=”https://asolvi.com/tesseract/wp-content/uploads/sites/2/2015/05/Headerband-Standard1.png” background_parallax=”none” enable_mobile=”no” parallax_speed=”0.3″ background_repeat=”no-repeat” background_position=”center center” video_url=”” video_aspect_ratio=”16:9″ video_webm=”” video_mp4=”” video_ogv=”” video_preview_image=”” overlay_color=”” video_mute=”yes” video_loop=”yes” fade=”no” border_size=”0px” border_color=”” border_style=”solid” padding_top=”10px” padding_bottom=”0px” padding_left=”0″ padding_right=”0″ hundred_percent=”no” equal_height_columns=”no” hide_on_mobile=”no” menu_anchor=”” class=”” id=””][fusion_builder_row][/fusion_builder_row][/fusion_builder_container][fusion_builder_container background_color=”” background_image=”” background_parallax=”none” enable_mobile=”no” parallax_speed=”0.3″ background_repeat=”no-repeat” background_position=”left top” video_url=”” video_aspect_ratio=”16:9″ video_webm=”” video_mp4=”” video_ogv=”” video_preview_image=”” overlay_color=”” video_mute=”yes” video_loop=”yes” fade=”no” border_size=”0px” border_color=”” border_style=”” padding_top=”20″ padding_bottom=”20″ padding_left=”0″ padding_right=”0″ hundred_percent=”no” equal_height_columns=”no” hide_on_mobile=”no” menu_anchor=”” class=”” id=””][fusion_builder_row][fusion_builder_column type=”2_3″ layout=”2_3″ last=”no” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” border_position=”all” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ class=”” id=”” min_height=”” hover_type=”none” link=””][fusion_text]

Tesseract email service, a flexible and powerful utility automates the sending and receiving of emails from the Tesseract Service management system.

Trigger an email

Any type of activity or event that takes place in Service Centre can trigger the email service, for example:[/fusion_text][fusion_checklist icon=”fa-check” iconcolor=”” circle=”” circlecolor=”” size=”13px” class=”” id=””][fusion_li_item icon=””]When calls are logged, sending email to customer with call #[/fusion_li_item][fusion_li_item icon=””]When calls are closed, update customer with eamil.[/fusion_li_item][fusion_li_item icon=””]sending the customer a quote via email.[/fusion_li_item][/fusion_checklist][fusion_text]

Receive emails

Not only can the service send emails it can also receive emails with or with out attachments. Some of the benefits of being able to receive emails are:[/fusion_text][fusion_checklist icon=”fa-check” iconcolor=”” circle=”” circlecolor=”” size=”13px” class=”” id=””][fusion_li_item icon=””]customer logging new call via email.[/fusion_li_item][fusion_li_item icon=””]updating the call and adding an attachment.[/fusion_li_item][fusion_li_item icon=””]two way email dialog with the call control using the help desk function.[/fusion_li_item][/fusion_checklist][fusion_content_boxes settings_lvl=”child” layout=”icon-on-top” columns=”4″ icon_align=”left” title_size=”” title_color=”” body_color=”” backgroundcolor=”” icon_circle=”” icon_circle_radius=”” iconcolor=”” circlecolor=”” circlebordercolor=”” circlebordersize=”” outercirclebordercolor=”” outercirclebordersize=”” icon_size=”” icon_hover_type=”” link_type=”” link_area=”” linktarget=”” animation_delay=”” animation_type=”” animation_direction=”left” animation_speed=”0.1″ margin_top=”0px” margin_bottom=”” class=”” id=””][fusion_content_box title=”Define” icon=”fa-cogs” backgroundcolor=”” iconcolor=”” circlecolor=”#59b8db” circlebordercolor=”#59b8db” circlebordersize=”” outercirclebordercolor=”” outercirclebordersize=”” iconrotate=”” iconspin=”no” image=”” image_width=”” image_height=”” link=”” linktext=”” linktarget=”_self” animation_type=”0″ animation_direction=”down” animation_speed=”1″] Your entire field service operation from one Web Application[/fusion_content_box][fusion_content_box title=”Track” icon=”fa-signal” backgroundcolor=”” iconcolor=”” circlecolor=”#59b8db” circlebordercolor=”#59b8db” circlebordersize=”” outercirclebordercolor=”” outercirclebordersize=”” iconrotate=”” iconspin=”no” image=”” image_width=”” image_height=”” link=”” linktext=”” linktarget=”_self” animation_type=”0″ animation_direction=”down” animation_speed=”1″] All upcoming tasks with real-time call optimisation engine.[/fusion_content_box][fusion_content_box title=”Calculate” icon=”fa-building” backgroundcolor=”” iconcolor=”” circlecolor=”#59b8db” circlebordercolor=”#59b8db” circlebordersize=”” outercirclebordercolor=”” outercirclebordersize=”” iconrotate=”90″ iconspin=”no” image=”” image_width=”” image_height=”” link=”” linktext=”” linktarget=”_self” animation_type=”0″ animation_direction=”down” animation_speed=”1″] Vehicle status on street level maps and know their exact location.[/fusion_content_box][fusion_content_box title=”Invoice” icon=”fa-gbp” backgroundcolor=”” iconcolor=”” circlecolor=”#59b8db” circlebordercolor=”#59b8db” circlebordersize=”” outercirclebordercolor=”” outercirclebordersize=”” iconrotate=”” iconspin=”no” image=”” image_width=”” image_height=”” link=”” linktext=”” linktarget=”_self” animation_type=”0″ animation_direction=”down” animation_speed=”1″] Parts ordered, job closed, invoice delivered from one complete application.[/fusion_content_box][/fusion_content_boxes][/fusion_builder_column][fusion_builder_column type=”1_3″ layout=”1_3″ last=”yes” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” border_position=”all” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ class=”” id=”” min_height=”” hover_type=”none” link=””][fusion_tagline_box backgroundcolor=”” shadow=”no” shadowopacity=”0.7″ border=”1px” bordercolor=”” highlightposition=”top” content_alignment=”left” link=”” linktarget=”_self” modal=”” button_size=”” button_shape=”” button_type=”” buttoncolor=”” button=”” title=”” description=”” margin_top=”” margin_bottom=”” animation_type=”0″ animation_direction=”down” animation_speed=”0.1″ class=”” id=””]

Customisable.

The information required which generates the emails are controlled via database triggers, these triggers are fully customisable to your requirements. When the email service is installed all that is required is a valid email address and details of your email server.[/fusion_tagline_box][fusion_text][fusion_imageframe lightbox=”no” lightbox_image=”” style_type=”dropshadow” bordercolor=”” bordersize=”0px” borderradius=”0″ stylecolor=”” align=”left” link=”” linktarget=”_self” animation_type=”0″ animation_direction=”down” animation_speed=”0.1″ class=”” id=””][/fusion_imageframe]

Download PDF[/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container][fusion_builder_container background_color=”” background_image=”https://asolvi.com/tesseract/wp-content/uploads/sites/2/2015/05/Headerband-Standard1.png” background_parallax=”none” enable_mobile=”no” parallax_speed=”0.3″ background_repeat=”no-repeat” background_position=”center center” video_url=”” video_aspect_ratio=”16:9″ video_webm=”” video_mp4=”” video_ogv=”” video_preview_image=”” overlay_color=”” video_mute=”yes” video_loop=”yes” fade=”no” border_size=”0px” border_color=”” border_style=”solid” padding_top=”10px” padding_bottom=”0px” padding_left=”0″ padding_right=”0″ hundred_percent=”no” equal_height_columns=”no” hide_on_mobile=”no” menu_anchor=”” class=”” id=””][fusion_builder_row][/fusion_builder_row][/fusion_builder_container][fusion_builder_container background_color=”” background_image=”http://asolvi.com/tesseract//wp-content/uploads/2015/05/Tesseract-Tablet-04.jpg” background_parallax=”fixed” enable_mobile=”no” parallax_speed=”0.3″ background_repeat=”no-repeat” background_position=”center center” video_url=”” video_aspect_ratio=”16:9″ video_webm=”” video_mp4=”” video_ogv=”” video_preview_image=”” overlay_color=”” video_mute=”yes” video_loop=”yes” fade=”no” border_size=”0px” border_color=”” border_style=”solid” padding_top=”20px” padding_bottom=”20px” padding_left=”0″ padding_right=”0″ hundred_percent=”no” equal_height_columns=”no” hide_on_mobile=”no” menu_anchor=”” class=”” id=””][fusion_builder_row][fusion_builder_column type=”1_1″ layout=”1_1″ last=”yes” spacing=”yes” center_content=”yes” hide_on_mobile=”no” background_color=”#157396″ background_image=”” background_repeat=”no-repeat” background_position=”left top” border_position=”all” border_size=”0px” border_color=”” border_style=”solid” padding=”30px 30px 20px 30px” margin_top=”” margin_bottom=”” animation_type=”0″ animation_direction=”down” animation_speed=”0.1″ class=”transparentHeading” id=”” min_height=”” hover_type=”none” link=””][fusion_text]

Great support. Free updates. One powerful application.

Tesseract Service Centre

[/fusion_text][/fusion_builder_column][fusion_builder_column type=”1_1″ layout=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none” last=”no” hover_type=”none” link=”” border_position=”all”][fusion_button link=”http://asolvi.com/tesseract/about/contact/” color=”default” size=”” type=”” shape=”” target=”_self” title=”” button_gradient_top_color=”” button_gradient_bottom_color=”” button_gradient_top_color_hover=”” button_gradient_bottom_color_hover=”” accent_color=”” accent_hover_color=”” bevel_color=”” border_width=”” icon=”fa-arrow-right” icon_position=”right” icon_divider=”yes” modal=”” animation_type=”0″ animation_direction=”left” animation_speed=”1″ alignment=”center” class=”” id=””]Speak to Tesseract[/fusion_button][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container][fusion_builder_container background_color=”” background_image=”https://asolvi.com/tesseract/wp-content/uploads/sites/2/2015/05/Headerband-Standard1.png” background_parallax=”none” enable_mobile=”no” parallax_speed=”0.3″ background_repeat=”no-repeat” background_position=”center center” video_url=”” video_aspect_ratio=”16:9″ video_webm=”” video_mp4=”” video_ogv=”” video_preview_image=”” overlay_color=”” video_mute=”yes” video_loop=”yes” fade=”no” border_size=”0px” border_color=”” border_style=”solid” padding_top=”10px” padding_bottom=”0px” padding_left=”0″ padding_right=”0″ hundred_percent=”no” equal_height_columns=”no” hide_on_mobile=”no” menu_anchor=”” class=”” id=””][fusion_builder_row][/fusion_builder_row][/fusion_builder_container]

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