Remote Customer Access

Remote Customer Access
Tesseract Remote Customer Access or RCA is in fact a customer internet portal allowing password protected access to the Tesseract call logging function.

Developed using Microsoft’s MVC (Model View Controller) technology thereby allowing the screens to become a corporate standard. RCA allows the customer access to the Tesseract System.

This access is controlled by a user password enabling a selection of functionality including:

  • Call Logging including the function of Call Cancel.
  • Real time Open Call Monitor.
  • Allowing movement of customer assets.
  • Raising Sales Orders.
  • Updating meter reads.
  • Reporting on all of this functionality.

Great support. Free updates. One powerful application.

Tesseract SC5.1

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