Remote Engineer Access (REA)

[fusion_builder_container background_color=”” background_image=”http://asolvi.com/tesseract//wp-content/uploads/2015/05/REA-Engineer-Col.jpg” background_parallax=”fixed” enable_mobile=”no” parallax_speed=”0.3″ background_repeat=”no-repeat” background_position=”left top” video_url=”” video_aspect_ratio=”16:9″ video_webm=”” video_mp4=”” video_ogv=”” video_preview_image=”” overlay_color=”” video_mute=”yes” video_loop=”yes” fade=”no” border_size=”0px” border_color=”” border_style=”solid” padding_top=”0″ padding_bottom=”0″ padding_left=”” padding_right=”” hundred_percent=”no” equal_height_columns=”no” hide_on_mobile=”no” menu_anchor=”” class=”” id=””][fusion_builder_row][fusion_builder_column type=”1_1″ layout=”1_1″ last=”yes” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” border_position=”all” border_size=”0px” border_color=”” border_style=”solid” padding=”” margin_top=”” margin_bottom=”0px” animation_type=”0″ animation_direction=”down” animation_speed=”0.1″ class=”” id=”” min_height=”” hover_type=”none” link=””][layerslider id=”15″ /][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container][fusion_builder_container background_color=”” background_image=”https://asolvi.com/tesseract/wp-content/uploads/sites/2/2015/05/Headerband-Standard1.png” background_parallax=”none” enable_mobile=”no” parallax_speed=”0.3″ background_repeat=”no-repeat” background_position=”center center” video_url=”” video_aspect_ratio=”16:9″ video_webm=”” video_mp4=”” video_ogv=”” video_preview_image=”” overlay_color=”” video_mute=”yes” video_loop=”yes” fade=”no” border_size=”0px” border_color=”” border_style=”solid” padding_top=”10px” padding_bottom=”0px” padding_left=”0″ padding_right=”0″ hundred_percent=”no” equal_height_columns=”no” hide_on_mobile=”no” menu_anchor=”” class=”” id=””][fusion_builder_row][/fusion_builder_row][/fusion_builder_container][fusion_builder_container background_color=”” background_image=”” background_parallax=”none” enable_mobile=”no” parallax_speed=”0.3″ background_repeat=”no-repeat” background_position=”left top” video_url=”” video_aspect_ratio=”16:9″ video_webm=”” video_mp4=”” video_ogv=”” video_preview_image=”” overlay_color=”” video_mute=”yes” video_loop=”yes” fade=”no” border_size=”0px” border_color=”” border_style=”” padding_top=”20″ padding_bottom=”20″ padding_left=”0″ padding_right=”0″ hundred_percent=”no” equal_height_columns=”no” hide_on_mobile=”no” menu_anchor=”” class=”” id=””][fusion_builder_row][fusion_builder_column type=”2_3″ layout=”2_3″ last=”no” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” border_position=”all” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ class=”” id=”” min_height=”” hover_type=”none” link=””][fusion_text]

Full information flow directly between engineers and Service Centre.

Remote Engineer Access provides the tools to achieve full information flow directly between the engineer and service centre whilst retaining central control.[/fusion_text][fusion_checklist icon=”fa-check” iconcolor=”” circle=”” circlecolor=”” size=”13px” class=”” id=””][fusion_li_item icon=””]View & update all allocated calls.[/fusion_li_item][fusion_li_item icon=””]Complete control of van stock.[/fusion_li_item][fusion_li_item icon=””]Signature capture.[/fusion_li_item][fusion_li_item icon=””]Email job sheet to customer.[/fusion_li_item][/fusion_checklist][fusion_text]

Tesseract Remote Engineer Access even allows the engineer to print a job sheet or email one in a pdf format directly to the Customer.

REA can run on most Smartphones, Tablets and Laptops in both online and offline modes.

[/fusion_text][fusion_content_boxes settings_lvl=”child” layout=”icon-on-top” columns=”4″ icon_align=”left” title_size=”” title_color=”” body_color=”” backgroundcolor=”” icon_circle=”” icon_circle_radius=”” iconcolor=”” circlecolor=”” circlebordercolor=”” circlebordersize=”” outercirclebordercolor=”” outercirclebordersize=”” icon_size=”” icon_hover_type=”” link_type=”” link_area=”” linktarget=”” animation_delay=”” animation_type=”” animation_direction=”left” animation_speed=”0.1″ margin_top=”0px” margin_bottom=”” class=”” id=””][fusion_content_box title=”Define” icon=”fa-cogs” backgroundcolor=”” iconcolor=”” circlecolor=”#59b8db” circlebordercolor=”#59b8db” circlebordersize=”” outercirclebordercolor=”” outercirclebordersize=”” iconrotate=”” iconspin=”no” image=”” image_width=”” image_height=”” link=”” linktext=”” linktarget=”_self” animation_type=”0″ animation_direction=”down” animation_speed=”1″] Your entire field service operation from one Web Application[/fusion_content_box][fusion_content_box title=”Track” icon=”fa-signal” backgroundcolor=”” iconcolor=”” circlecolor=”#59b8db” circlebordercolor=”#59b8db” circlebordersize=”” outercirclebordercolor=”” outercirclebordersize=”” iconrotate=”” iconspin=”no” image=”” image_width=”” image_height=”” link=”” linktext=”” linktarget=”_self” animation_type=”0″ animation_direction=”down” animation_speed=”1″] All upcoming tasks with real-time call optimisation engine.[/fusion_content_box][fusion_content_box title=”Calculate” icon=”fa-building” backgroundcolor=”” iconcolor=”” circlecolor=”#59b8db” circlebordercolor=”#59b8db” circlebordersize=”” outercirclebordercolor=”” outercirclebordersize=”” iconrotate=”90″ iconspin=”no” image=”” image_width=”” image_height=”” link=”” linktext=”” linktarget=”_self” animation_type=”0″ animation_direction=”down” animation_speed=”1″] Vehicle status on street level maps and know their exact location.[/fusion_content_box][fusion_content_box title=”Invoice” icon=”fa-gbp” backgroundcolor=”” iconcolor=”” circlecolor=”#59b8db” circlebordercolor=”#59b8db” circlebordersize=”” outercirclebordercolor=”” outercirclebordersize=”” iconrotate=”” iconspin=”no” image=”” image_width=”” image_height=”” link=”” linktext=”” linktarget=”_self” animation_type=”0″ animation_direction=”down” animation_speed=”1″] Parts ordered, job closed, invoice delivered from one complete application.[/fusion_content_box][/fusion_content_boxes][/fusion_builder_column][fusion_builder_column type=”1_3″ layout=”1_3″ last=”yes” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” border_position=”all” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ class=”” id=”” min_height=”” hover_type=”none” link=””][fusion_tagline_box backgroundcolor=”” shadow=”no” shadowopacity=”0.7″ border=”1px” bordercolor=”” highlightposition=”top” content_alignment=”left” link=”” linktarget=”_self” modal=”” button_size=”” button_shape=”” button_type=”” buttoncolor=”” button=”” title=”” description=”” margin_top=”” margin_bottom=”” animation_type=”0″ animation_direction=”down” animation_speed=”0.1″ class=”” id=””]

More Control.

Once the engineer has logged in remotely he is allowed to handle several functions. These include viewing allocated calls for dispatch; call history for a site, customer or product; raising a parts request against a job; closing a completed job and adding all the service reports, validating times and codes and any parts used/replaced; checking on parts availability/price; enquiring on allocated call queue or location of other engineers.[/fusion_tagline_box][fusion_text]READownload PDF[/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container][fusion_builder_container background_color=”” background_image=”https://asolvi.com/tesseract/wp-content/uploads/sites/2/2015/05/Headerband-Standard1.png” background_parallax=”none” enable_mobile=”no” parallax_speed=”0.3″ background_repeat=”no-repeat” background_position=”center center” video_url=”” video_aspect_ratio=”16:9″ video_webm=”” video_mp4=”” video_ogv=”” video_preview_image=”” overlay_color=”” video_mute=”yes” video_loop=”yes” fade=”no” border_size=”0px” border_color=”” border_style=”solid” padding_top=”10px” padding_bottom=”0px” padding_left=”0″ padding_right=”0″ hundred_percent=”no” equal_height_columns=”no” hide_on_mobile=”no” menu_anchor=”” class=”” id=””][fusion_builder_row][/fusion_builder_row][/fusion_builder_container][fusion_builder_container background_color=”” background_image=”http://asolvi.com/tesseract//wp-content/uploads/2015/05/Tesseract-Tablet-04.jpg” background_parallax=”fixed” enable_mobile=”no” parallax_speed=”0.3″ background_repeat=”no-repeat” background_position=”center center” video_url=”” video_aspect_ratio=”16:9″ video_webm=”” video_mp4=”” video_ogv=”” video_preview_image=”” overlay_color=”” video_mute=”yes” video_loop=”yes” fade=”no” border_size=”0px” border_color=”” border_style=”solid” padding_top=”20px” padding_bottom=”20px” padding_left=”0″ padding_right=”0″ hundred_percent=”no” equal_height_columns=”no” hide_on_mobile=”no” menu_anchor=”” class=”” id=””][fusion_builder_row][fusion_builder_column type=”1_1″ layout=”1_1″ last=”yes” spacing=”yes” center_content=”yes” hide_on_mobile=”no” background_color=”#157396″ background_image=”” background_repeat=”no-repeat” background_position=”left top” border_position=”all” border_size=”0px” border_color=”” border_style=”solid” padding=”30px 30px 20px 30px” margin_top=”” margin_bottom=”” animation_type=”0″ animation_direction=”down” animation_speed=”0.1″ class=”transparentHeading” id=”” min_height=”” hover_type=”none” link=””][fusion_text]

Great support. Free updates. One powerful application.

Tesseract Service Management Software

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