Workshop System, part of the Tesseract Service Management System.
Repair Centre is the tesseract workshop system. It can be used both as standalone and in conjunction with call control. Service calls can, in fact, be logged on the system and moved to the workshop.
Using information from the Customer Assets component, Repair Centre allows the user to enter, update, complete and ship workshop jobs. Using the booking in wizard these jobs can be entered individually or in a batch with the system checking such detail warranty and contract status.
Each job is assigned a number, a job type and a flow code. The flow code allowing the user to predefine the route any job takes through the workshop. The system also allows for equipment, not previously recorded, to be entered as a job and this information added to the asset database as a serialised product.
While a job is in the workshop technical reports can be added indicating what has been done and by whom and what parts have been used. Any item in the workshop can also be upgraded whereby its product number is changed.
Once a job is complete it can be shipped out individually or in a batch. Replacement parts can also be shipped prior to receiving any part from the customer or before the job is complete.