Remote Engineer Access (REA)
Tesseract Remote Engineer Access provides the tools to achieve full information flow directly between the engineer and service centre whilst retaining central control, REA can run on most Smartphones, Tablets and Laptops in both online and offline modes.
Application Programme Interface (API)
Tesseract Application Programme Interface allows information to be transferred electronically between other systems and Service Centre 5.1.
Remote Customer Access (RCA)
RCA is the Tesseract Customer Portal allowing your customers to log service calls, check status of outstanding calls and run call reports. Customers can also add meter readings and raise workshop jobs and Sales Orders.
A web service that allows emailing to be fully integrated within the Tesseract Service Management Software, enabling user defined email escalations’ and customer service interaction.
This web service is for call optimization based on skill set, availability, response time or appointment, estimated work time, travel and cost of call.