Tesseract offers a full suite of courses to be trained on our service management system. This includes different levels to meet the needs of both the end users and system administrators.
Tesseract training courses are designed to provide the level of information for you to make decisions in setting up your new system or simply bringing your staff up to speed quickly with this powerful service management system.
All our Trainers are experienced in the training sector and supply a high level of delegate-trainer interaction to deliver the most suitable level of instruction per individual.
Course manuals, are provided for every course and act as a Help Guide as well as a teaching tool. The Statement of Works (SOW) will define the services needs relating to each specific project, the SOW being agreed with the customer. Although conventional training is at the customers site Tesseract also offer on-line training covering specific sections of the system which are most relevant to the customer.