A customer of yours has their own Help Desk but can send you service calls electronically.
Tesseract’s API can handle this and return call status.
You receive email requests for service – Tesseract API can handle this and send back an email update.
Meter readings arrive electronically – Tesseract API handles this and updates for invoicing.
Customer assets and contracts are received electronically – Tesseract API will process all of this data.
No more double entry of data.
The time saving implications of entering data once that is then placed instantaneously in your chosen linked applications is an obvious benefit.
Flexible data choice
You choose which data to pull from your systems to Service Centre and vice-versa.
Data from, stock systems, accounting systems, call and help desk systems, specialised meter reading applications, GPS tracking solutions – ERP solutions including JD Edwards, SAP, SAGE, and Microsoft can be moved instantaneously into Service Centre.
Seamless integration enables Tesseract’s system to run as one with products like Tom Tom and Tesseracts own Diary Assist.
Download as a PDF